ABOUT ME
As a recent graduate with a degree in Human Resources and Business Management, I possess a solid understanding of HR practices and business operations. My academic background, combined with hands-on experience in events management-particularly in student-focused and educational contexts-has equipped me with vital skills in data management, strategic planning, and problem-solving. I am proficient in the MS Office Suite and pride myself on being a quick learner, dedicated to achieving goals and continuously seeking new knowledge to apply effectively in various situations.
In my current position I do PBSA property management role of Resident Service Advisor, I serve as the first point of contact for resident inquiries, providing exceptional customer service and assisting with check-in and check-out procedures. I offer guidance on housing policies, facilities, and services, and help resolve maintenance issues by directing residents to the appropriate personnel. My responsibilities also include managing resident records, maintenance requests, and relevant data, as well as coordinating mail distribution and key allocation. I support the implementation of housing policies and procedures, ensure safety and security, and organize community engagement events. My strong communication skills, experiences with KX software, and knowledge of sales and letting management contribute to my effectiveness in daily operations and collaboration with team members to ensure the seamless functioning of the residential environment.
I am passionate about leveraging my expertise to contribute to HR initiatives that cultivate a positive workplace culture and drive organizational success. I look forward to connecting with industry professionals to explore opportunities that align with my commitment to enhancing employee engagement and promoting organizational effectiveness.
Beyond my professional pursuits, I actively engage in community projects and enjoy exploring diverse through travel.
Skills
Resume
Highly motivated and results-driven PBSA (Purpose-Built Student Accommodation) professional with comprehensive experience in managing residential properties for students. Adept at overseeing the daily operations, providing exceptional customer service, and ensuring a safe and positive living environment for all residents. Skilled in property maintenance, conflict resolution, and financial management, with a strong ability to optimize operational efficiency and manage budgets effectively. Demonstrated expertise in implementing marketing strategies to attract new tenants, along with a deep understanding of legal and regulatory requirements governing student housing. Proficient in using property management software and committed to enhancing the student experience while maintaining property standards and profitability.
Summary
Resident Services Advisor @HomesforStudents
As a Resident Service Advisor at Homes for Students in Birmingham, UK, I serve as the primary point of contact for resident inquiries, ensuring a positive and responsive experience. I assist with seamless check-in and check-out processes, provide detailed information on housing policies and services, and coordinate maintenance requests. In addition to administrative duties like managing resident records, handling mail and packages, and distributing room keys, I support policy enforcement to maintain a safe and welcoming environment. I utilize various software applications such as Kinetic Software, Main Manager, Kliq, and Dash to manage student data, tenancy resources, and conduct surveys. I also contribute to safety initiatives, organize community events, and work collaboratively with the team to ensure a smooth and enjoyable resident experience.
- Birmingham, England, United Kingdom
- July 2024 - Present (9 months)
- Resident Support and Customer Service, Property Management for PBSA Property.
Education
BSc, Human Resources and Business Management
2021-2024
Aston University
Completed a degree in HR and Business Management, gaining hands-on experience in recruitment, employee relations, and business operations. Developed key skills in strategic HR management and organizational development.
High School Diploma
2017-2021
Dawn International School
Graduated with a strong academic foundation, developing skills in critical thinking, communication, and leadership. Actively involved in extracurricular activities and community initiatives.
Professional Experience
C5657 & Co.
2025 - Present
Dubai, Uae
- Managing Partner
- C5657 & Co. is a startup focused on delivering custom web development services to enhance digital presence. As Managing Partner, I integrate business strategies to drive success and establish the company in the digital marketing space.
UIL
2024 - Present
Birmingham, United Kingdom
- Administrative Intern
- Assist in coordinating administrative tasks to support smooth operations and manage daily office activities for efficiency. Facilitate communication within the team and with external stakeholders, while supporting content creation and ensuring clarity in messaging.
Asian MUN Circuit
2020 - Present
India
- Secretary (UK)
- Managing UK events for AMC, developed youth-focused programs on global issues, and facilitated student conferences. Coordinated educational events, conducted research, and ensured effective team collaboration and communication.
Aston Students' Union
2023 - 2024
Birmingham, England, United Kingdom
- Event Management &Organisation Team ASET
- Planned and coordinated events, fostering inter-cultural diversity and ensuring smooth execution. Managed communications, data, and marketing efforts, while collaborating with teams to achieve successful outcomes.
Aston University
2022 - 2023
Birmingham, England, United Kingdom
- Student Representative
- As a Student Representative, I acted as a liaison between my peers and teaching staff, advocating for students' needs and fostering an inclusive environment.
Aston Students' Union
2023 - 2024
Birmingham, England, United Kingdom
- Event Management &Organisation Team ASET
- Planned and coordinated events, fostering inter-cultural diversity and ensuring smooth execution. Managed communications, data, and marketing efforts, while collaborating with teams to achieve successful outcomes.
ONCAMPUS Global
January 2022 - August 2022 (8 months)
Birmingham, England, United Kingdom
- Marketing Team (Content Creator For Social Media Marketing)
- In my role as International Student Life Content Creator within Marketing Team of ONCAMPUS Global Office @ Aston University, I leveraged my marketing skills to enhance the experience of university students by sharing insights about life in the United Kingdom and promoting cultural exchange.
Harvard Model United Nations India
August 2021 - August 2021 (1 month)
India
- Conference Management Officer
- Assisted in planning and executing a four-day online conference with 800+ delegates, managing logistics and pre-conference arrangements. Facilitated committees, utilized platforms like Zoom for smooth sessions, and handled customer inquiries while maintaining accurate event data.
Current Job
In my role as a Resident Service Advisor at Homes for Students, I act as the first point of contact for resident inquiries, assist with check-ins and check-outs, and provide guidance on housing policies and services. I manage resident records, maintenance requests, and mail distribution, while supporting the implementation of housing policies and ensuring safety. With experience in KX software and sales/letting management, I work closely with the team to maintain smooth daily operations and a positive resident experience.
Property Management
Oversee daily operations, including maintaining resident records, managing maintenance requests, and coordinating mail distribution.
Communication
Foster effective communication with residents, team members, and external parties to ensure smooth operations and timely resolution of issues.
Software Proficiency
Utilize KX software and other management tools to track data, manage tenant information, and streamline administrative tasks.
Customer Service
Provide exceptional support to residents by addressing inquiries, guiding check-ins/check-outs, and ensuring a positive living experience.
Contact
I’d love to hear from you! Whether you have a question, a project, or just want to connect, feel free to reach out!!
RMK
I currently work as a Resident Service Advisor at Homes for Students, managing resident inquiries, check-ins, and property operations. I also have experience in event coordination, logistics, and business management. With a BSc in HR and Business Management from Aston University, I bring strong communication, customer service, and operational skills to all my roles.
Birmingham, England, United Kingdom
rubanoormehvish182003@gmail.com